Terms and Conditions

These Terms and Conditions apply to Users who are Consumers for purposes of the Consumer Protection Act, 68 of 2008 (“the CPA”).

These Terms and Conditions contain provisions that appear in similar text and style to this clause and which:

• may limit the risk or liability of the Company or a third party; and/or
• may create risk or liability for the user; and/or
• may compel the user to indemnify the Company or a third party; and/or
• serves as an acknowledgement, by the user, of a fact.

Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask the Company to explain it to you before you accept the Terms and Conditions by continuing to use the Website.

Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or the Company in terms of the CPA.

The Company permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions. 

Great North Trading Company (Pty) Limited (GNTC) is a leading online e-commerce store focusing on Business and Personal Computers Electronics, IT Consumables and Renewable Energy products and solutions.                                                               

The company was founded on a passion for everything Technology and a desire to offer great service and value for money to our customers. We strive to offer the best possible on line shopping experience with a wide range of products at the best possible prices.

We strongly believe that the success of GNTC depends largely on the relations we build with individuals as well as corporate companies. We pride ourselves on the services we offer as well as the products we offer our clients. 

With more than 30+ years combined experience in Information Technology as professionals we are very happy to support and guide you with your technology acquisitions and more. 

This website is owned and operated by Great North Trading Company (Pty) Limited based in South Africa trading as Great North Trading Company (Pty) Limited and with company registration number Reg: 2016 / 194668 / 07 

It is important that you read and note these terms. These terms govern all products and transactions on this Website and apply to users who are consumers for purposes of the Electronic Communications and Transaction Act no, 25 of 2002. these Terms and Conditions do not unlawfully restrict, limit or avoid any right or obligation, created for either you or GNTC in terms of the Act.

These terms are amended from time to time without notice and it is your responsibility to ensure that you read them prior to any transaction on this web site. For any assistance with interpretation on these terms please contact info@gntc.co.za.

These terms set out our rights and responsibilities to you, as well as the conditions of any offer taken up by you on this Website, should you not understand any provision in these terms and conditions, it is your responsibility to request an explanation from the company prior to proceeding with any purchase or continued use of this web site. Your access to this Website or process of any transaction indicates your acceptance of these terms. Should you not agree to these terms and conditions please refrain from using the web site. 

ECT Act - Electronic Communications and Transaction Act no, 25 of 2002

CPA – Consumer Protection Act

IPPA – personal information

GNTC – Great North Trading Company (Pty) Ltd

Products – all products, devices and accessories, available on this website

Website - http://www.gntc.co.za and https://www.gntc.co.za

Registration is required in order for you to purchase any items from this web site. It is restricted to individuals who are legally able to enter into a binding and enforceable agreement. Any person entering into this agreement who by law is not allowed to do so shall be guilty of committing fraud and any legal action deemed necessary shall be taken.Registration to this web site is free, but does require that you provide us with complete and accurate information. It does not obligate you to purchase anything or release any information such as banking details. Once your registration has been completed you will receive an email confirming your account has been created. You will be required to activate your account through the process contained in the registration email. You are solely responsible for ensuring the confidentiality of your password, which authenticates your identity and will be required to use this password to activate your account. Should you not receive this email please contact GNTC as per provided contact details.

Should you suspect that the confidentiality of your password has been compromised please access the web site to change your password or contact a member of GNTC. Should we believe you to be in breach of any of these terms and conditions GNTC, at our discretion, will suspend or terminate your account. 

Communication

All communication from this web site is electronic and you consent to receive all communication from us electronically. This shall include but not be limited to agreements, notices, disclosures and any other communication we might be required to send you. Customers have the option to subscribe and sign up for the latest news and offers. This is subject to the customers’ acceptance. The Applicable law governing all the transactions and communication on this website is the law of the Republic of South Africa and no other jurisdiction shall apply. 

This website is governed by the laws of South Africa and GNTC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Hoedspruit in Limpopo Province in South Africa.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 

GNTC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

This Website makes use of 256-bit SSL certificates for all pages, content, and data on the site. SSL is industry standard security technology for establishing an encrypted link between a web server and a web browser, ensuring that the data that passes between them remains private. SSL changes the URLs on your site from "http" to "https". For more information refer to our Privacy Policy at www.gntc.co.za/pages/privacy-and-security-policy

This website may provide links through to other websites. These websites are not endorsed or warranted by GNTC. We are not responsible for content or offerings made by these websites and no liability will be accepted by GNTC as you are solely responsible for reading the terms and conditions contained on any third party web site.

All Pricing on this website is reflected in South African Rands (ZAR) and is subject to availability and the current rate of exchange (ROE) fluctuations. Prices, product specifications and terms and conditions are all subject to change and it is your responsibility to check all information prior to placing any order. If the order has been placed and prior to delivery of any items, there is an increase in the cost of goods, the company shall be entitled to increase the price of the goods by giving you reasonable notice thereof. The prices of all Products sold on the Website are inclusive of Value Added Tax (VAT) at 14% and exclude delivery.

GNTC has various methods that can be used to make payment for your transactions on this website; GNTC accepts the following payment methods:

- MasterCard and VISA (Credit and Debit Cards)

- EFT Electronic Funds Transfer – Banking details below

No order will be binding until it has been accepted by its directors. All payments for products have to be confirmed by our bank prior to any delivery taking place, we will not accept a proof of payment as a guarantee the money is in our account. Payment can be made using any of the above methods or EFT. Service fees are applicable.  Our banking details are below for all EFT payments, please remember include your name and order number as a reference and email through your proof of payment so we can track the payment into our account.

Account Name:    Great North Trading Company (Pty) Limited  (Pty)

Branch name:      FNB Hoedspruit

Account No:         62638127672

Branch Code:      270652

Account Type:     Cheque

Payment Security and Payment Service Provider

Card transactions will be acquired for GNTC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks including First National Bank. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

GNTC has registered as an e-Commerce FNB Merchant which facilitates fast and secure card payments over the internet using 3D Secure. 3D Secure, also known as Verified by Visa, MasterCard SecureCode or Amex Safekey, is a method of authentication security, which was developed by the Card Schemes to enhance the security of online transactions for all cardholders. It allows only the cardholder to use the card when shopping online. The three domains referred to in “3D” Secure consist of the cardholder to issuer domain, the merchant to acquiring bank domain and the interbank domain. 

This system authenticates the cardholder before any transaction can take place, by diverting the cardholder to the browser of the bank that issued the card. The bank then requests a password or One Time Password/PIN (OTP), from the cardholder, which is typically sent to their mobile phones, which will prove that the person undertaking the online transaction is the authenticated cardholder and therefore entitled to use the card. For more information refer to our Privacy Policy at www.gntc.co.za/pages/privacy-and-security-policy

Customer details are acquired separate from card details Customer details will be stored by GNTC separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

GNTC does not collect or store any sensitive information such as credit card data, this is facilitated directly by the payment gateway and the banks. All information is encrypted and transmitted directly in a secure way. For more information refer to our Privacy Policy at www.gntc.co.za/pages/privacy-and-security-policy

GNTC takes various measures to ensure that all items advertised on the website are currently available as stock or alternatively at our suppliers. Should a particular item be out of stock for any reason, GNTC will immediately advice you (the Customer) of the expected delivery time once we have confirmed stock from our suppliers. Should you wish to cancel your order you will be issued a full refund, alternatively you can wait for the stock to arrive or replace the item with an alternative product which is available. 

All deliveries are based on stock availability and receipt of payment into the GNTC bank account. Any delivery time estimation will only commence on receipt of your payment reflecting in our bank account and not from the time you placed the order on this website. Delivery time is dependent on the distributors and your geographical location.  

GNTC will endeavor to process all orders within 24 hours, provided all items are in stock and payment has been verified.

No orders will be processed on weekends or public holidays.

Courier Services - Directly from Distributor using Door To Door including Insurance. 

Use own Courier Company – Customer can opt for this method. Needs to be arranged in advance. 

The couriers require that someone be at the address to accept delivery or the goods will be returned. Should the goods be returned due to non-availably of the Customer a second delivery attempt will be arranged. Couriers are unable to give exact times of delivery, but will confirm delivery date.

All deliveries that have a signed waybill accepting delivery by you or on your behalf will be taken as acceptable proof that delivery was made to you and that the product delivered to you was in accordance with the order placed with GNTC and was free from visible damage or defect. It will be accepted that all items are received in good order with no visible defects or damages unless noted on the waybill. 

From R100.00 inclusive of VAT in select areas.

From R180.00 inclusive of VAT in select areas on Select Solar Equipment.                                                 

Delivery is Nation wide; however should you fall outside of the standard delivery radius and alternate arrangements need to be made additional delivery costs may be incurred.

Free Delivery insurance is included to ensure that your items are protected from any loss or damage during delivery.  

Delivery times may vary depending on your geographical location and province you are located in and the items on ordered. 

Estimated delivery times per region:

Gauteng:                     1 - 3 working days

Western Cape:            2 - 4 working days

Kwa-Zulu Natal:          2 - 4 working days

All other areas:            2 - 5 working days

No deliveries will be made on the weekends or on public holidays.

Cancellation of orders needs to be done in writing prior to GNTC paying for the goods with our suppliers and delivery. No refunds will be given on orders cancelled after delivery and on any special orders. Any order is subject to cancellation by GNTC should the products on order become unavailable or our supplier is out of stock.  

Should you wish to return your product it is required to be within 7 days from date of delivery. GNTC conforms to the consumer protection act and as such there is not general right of return and the terms of Section 55 of the CPA shall apply and a handling fee of 25% of the retail price shall be charged. GNTC will act as an intermediary between you and the supplier regarding the item that you wish to return. 

Software, CD’s and Printer cartridges shall not be accepted for return, unless they are faulty. Returns of items with damage to any of the packaging, or any identification numbers or the barcode and serial number shall not be accepted. Please ensure that all purchases of Software, CD’s and printer cartridges are compatible with your current hardware prior to purchasing any items of this nature. If you are not sure of what specifications you need for any of the above items, please visit the manufacturers web site or alternatively contact us on info@gntc.co.za.

All cost relating to the return of items, including but not limited courier cost, shall be payable by the customer. All items being returned need to be covered by your insurance for damage, theft or loss in transit and shall not be accepted for return should the goods arrived damaged. 

There shall be no “cooling off period” as per the provisions contained in section 44 of the ECT ACT as there is not payment received directly through the web site and a quotation is issued prior to the product being purchased. All orders are specified by the customer and processed as such.

Although GNTC is a registered importer and exporter SADC we do not currently deliver outside the borders of South Africa. The customer can arrange for a courier service to collect from us once an arrangement has been made and the purchases have been paid in full. This is only applicable to international customers only. As we are not currently exporting all invoices will include VAT at 14%.

Orders can be done directly on the www.gntc.co.za website or by e-mail to sales@ gntc.co.za or by calling our sales team on 015 793 0140 or 076 560 9407 or alternatively via Fax on 086 552 0090 

Should a product arrive damaged or dead on arrival GNTC will arrange collection of the product. Depending on the manufactures policy, and once the item has been checked and the fault confirmed, the item will be repaired, returned or replaced. It is your responsibility to contact us with 48 hours of the delivery of the product to inform us that there is an issue with the product delivered. As soon as we receive the item and it has been tested to confirm the fault, the product will either be repaired and returned or a replacement will be sent (dependent on the manufacturer's policy). 

Defective items can be returned within 7 days of delivery, you will be required to return the good using a reputable carrier and insure the entire shipment. GNTC will not refund shipping unless the delivery was made in error by GNTC. All returned products will need to be in resalable condition, and include all original packing and contents of the packaging such as manuals and accessories provided by the manufacturer. If any components are found to be missing GNTC will not accept the return.

All products on this web site are sold under the manufacturer’s warranty, and will be sent directly to the relevant distributor or manufacturer for repair or replacement should the item still be under guarantee. All goods sold by GNTC carry a minimum of 1 year manufacturer’s warranty. GNTC will repair, replace or refund any product deemed to be faulty if reported within 7 days after acceptance of goods. Manufacturers must be contacted directly for warranty queries after 7 days of acceptance of goods. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedures.

All warranties are dealt with in the same way as if this item is purchased from any authorized retail outlet. The warranty will be null and void should the product have been tampered with in any way or any stickers or seals removed. Invoices will need to be included with all warranty returns. After checking the product, it will be at the sole discretion of GNTC and it suppliers to replace, repair or refund the product. Warranty does not cover damage caused from natural disasters and there will be no Warranty if the serial number label is missing, damaged or tampered with.

If you receive a product that is different to the one you ordered, you need to contact us within 24 hours of receiving it. GNTC will make arrangements for the product to be returned and for the correct product to be delivered to you as soon as possible. If the incorrect product is delivered to you, do not remove the product from its original packaging, open or use the product in any way. If the product has been opened or used in any way and is not in returned in its original packaging, GNTC will charge you 25% of the original purchase price as a handling fee.                                                 Contact information:

Email:              info@gntc.co.za 

Office Direct:   015 793 0140

Office Mobile:  076 560 9407

Price Match Policy
Great North Trading Company (Pty) Limited is committed to always offering the best value to our customers. We make every effort to offer the best products available in stock at the best prices. We offer a Price Match feature on our website for customers to easily submit a competitor’s product and price which you would like us to review for price matching.
Price Matching will be at Great North Trading Company (Pty) Limited sole discretion.
Great North Trading Company (Pty) Limited makes no guarantees to match or better the prices of a competitor, although we will always do our absolute best to accommodate and satisfy our clients.
If you would like us to try and match or better a price, please complete the electronic form below providing us with the full details of the product in question as well as the price being offered by the competitor.

Customer Privacy
GNTC shall take all reasonable steps necessary to protect the personal information of our customers. All customer information on the GNTC website will be treated strictly as confidential and shall under no circumstances be shared. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the promotion of Access to Information Act 2 of 2000 (PAIA). Information provided on the mandatory registration is in order for us to be able to communicate with you in an effective and lawful manner. For more information refer to our Privacy Policy at www.gntc.co.za/pages/privacy-and-security-policy

Legal Clauses
GNTC shall use as your domicilium et citandi executandi for any legal processes / notices shall be the email address provided by you to receive delivery of the products.
To the extent permissible in law, GNTC or any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the content provided from and through this Website. Furthermore, we make no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to info@gntc.co.za
The website is provided to you on an "as is" and "as available" basis. Neither the website facilitator, GNTC nor their directors, employees, officers, suppliers, or service facilitators make any representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, or products included on the website. You expressly agree that your use of the website is at your sole risk. To the full extent permissible by South African law, GNTC their directors, employees, officers, suppliers, or service facilitators disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GNTC do not warrant that the website, its servers, or e-mail sent from it are free of viruses or other harmful code. GNTC will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. In no event shall GNTC, their directors, employees, officers, or their suppliers or service facilitator be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the use of the website, use of the product or these terms (however arising, including negligence). The liability of GNTC, their directors, employees, officers, suppliers, and service facilitators to you or any third parties in any circumstance is limited to R5000.00.

Errors and Omissions Excepted (E. & O.E)
"Errors and Omissions Excepted", every possible effort will be made to ensure that all product information and pricing in any form is factually correct, and GNTC cannot be held responsible if any factual or pricing errors do occur from time to time due to the large number of products available on the website. 

Specials, Pictures, Description       
GNTC reserves the right to cancel any special without notice. Pictures may vary from product supplied Prices and Specifications are subject to change without notice.
Product Information, pictures and specifications advertised are obtained from the manufacturers and /or distributors of the respective brands and may vary from the actual product. GNTC, therefore, cannot be held responsible for any damage or loss as a result of incorrect product information provided.
The images used to represent various products are specifically selected to provide a visual representation of the actual item. These images are for illustrative purposes only and cannot be used as an actual indication of item, feature, size, colour or any other specification.
The specifications represented in the "full specification" section applies to the entire series and is presented for reference purposes only, some specifications may differ between models.
Specifications are subject to change without notice. The accuracy of any information or images is not guaranteed. E&OE.

Variation
GNTC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Contact Details
Company Physical Address 1 - Main Admin Offices
236 Honey Buzzard, Raptors View,
Hoedspruit, 1380
Company Physical Address 2:
Unit 2, Khayagelo Business Suites Unit 2,
R527 (Hoedspruit Main Road), Hoedspruit, 1380
Information, Sales and Support
Email:    info@gntc.co.za 
              sales@gntc.co.za
Office:    015 793 0140
Mobile:   076 560 9407
Should you have any questions or queries, please do not hesitate to contact us so that we can be of assistance.